Simulation Networks Private Limited

1. Introduction

This Payment and Refund Policy ("Policy") outlines the terms and conditions related to payments, subscriptions, cancellations, and refunds for the Services provided by Simulation Networks Private Limited ("Company," "we," "us," or "our"). By subscribing to our Services, you agree to comply with this Policy.

2. Payments

2.1. Subscription Fees

Access to certain features of our Services may require payment of subscription fees. The fees and billing cycles are specified on the product's pricing page or within the app. By subscribing, you agree to pay the applicable fees for the selected subscription plan.

2.2. Payment Methods

We accept various payment methods, including credit/debit cards, PayPal, and other payment gateways as specified on the payment page. All payments are processed securely through third-party payment processors with your consent. We do not store any credit card or other payment information.

2.3. Billing Cycle

Subscriptions are billed on a recurring basis as per the selected plan (e.g., monthly, annually). You will be billed in advance for each billing cycle, and your subscription will automatically renew at the end of each cycle unless canceled.

3. Cancellations

3.1. How to Cancel

You may cancel your subscription at any time through your account settings within the app or by contacting our support team. Upon cancellation, your subscription will remain active until the end of the current billing cycle, after which it will not renew.

3.2. No Automatic Refunds

All subscriptions are non-refundable. By canceling, you agree that you will not receive a refund for any unused portion of your subscription term.

4. Refunds

4.1. General Refund Policy

Subscriptions are non-refundable. Refunds will only be issued if explicitly specified for a particular product. Unless clearly stated otherwise in the specific product's terms, refunds are not permitted.

4.2. Product-Specific Refunds

Some products may offer refunds under certain conditions. These conditions will be clearly outlined in the product-specific terms and conditions. If a refund is permitted for a product, the process for requesting a refund will be detailed within those specific terms.

4.3. Refund Requests

To request a refund where applicable:

1. Eligibility: Ensure that the product allows refunds as per its specific terms.
2. Contact Us: Reach out to our support team at admin@simulationnetworks.com with your refund request, including relevant details such as your account information, subscription details, and reason for the refund.
3. Review: Our team will review your request and notify you of the approval or rejection of your refund.

5. Changes to Payment Terms

We reserve the right to modify our payment terms, including subscription fees and billing cycles, at any time. We will notify you of any changes by updating the "Effective Date" at the top of this Policy and providing notice through the Services. Your continued use of the Services after such changes constitutes your acceptance of the new terms.

6. Payment Disputes

If you encounter any issues with your payment, please contact your payment provider directly. For any unresolved payment disputes, you may contact our support team at admin@simulationnetworks.com for assistance.

7. Account Information

You are responsible for maintaining the accuracy and confidentiality of your payment information. Ensure that your billing information is up to date to avoid interruptions in your subscription.

8. Contact Information

If you have any questions or concerns about this Payment and Refund Policy, please contact us at:

Email: admin@simulationnetworks.com